Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Desktop Support Technician


Reference: 4994351

Looking to make a change in 2020? We have an opportunity to join a fun and collaborative Desktop Support team.

As a Desktop Support Technician you'll be working in a small team reporting directly to the IT Desktop Services Manager.

About the role

This is a key role responsible for providing high quality, professional, prompt and efficient first level application and network support for approx. 400 employees at our Whirinaki mill site just north of Napier.

As the Company's first point of contact for technology issues, you will take ownership of all issues raised, identify priorities, troubleshoot and problem solve and communicate to end users whilst adhering to SLA guidelines This will require a combination of strong IT customer support skills and sound administration and documentation discipline.

About you

You'll be someone who is customer focussed and uses a "can do" approach to ensure a first class user experience. Your communication skills (both written and verbal) will be top notch allowing you to influence service outcomes whilst remaining calm in pressure situations. You'll ideally have an IT tertiary qualification and a minimum of 4 years' IT support experience in a large organisation with significant time sensitive IT support needs.

As our Desktop Services provides IT support for a number of business systems, in-depth knowledge of the following is essential:

  • Citrix
  • Active Directory User Management
  • Windows 10
  • Connectwise/Automate
  • Microsoft Office Products incl O365
  • Sharepoint

This is an excellent opportunity to join our Desktop Support team in a role that provides development, exposure and experience across all facets of IT.

Being part of an "on call" roster is something you'll take in your stride, priding yourself on fast and effective problem solving to keep staff and contractors operational regardless of the time of day.

If you or someone you know are looking for the next step in their IT career, then we would love to hear from you. You must hold the appropriate NZ work rights to be considered for this role.

Applications Close: 02 Feb 2020